Last weekend I went ‘walkabout’ as our Australian friends say. As a break from the Royal resort of Hua Hin I thought I would see how Pattaya is preparing itself before it’s official opening on November 1st.
I stayed at the excellent Holiday Inn on Beach Rd easily accessed from the expressway and in my impression ideally placed at the northern end of Beach Rd.
Check in was efficient and painless and the concierge delivered by luggage to my room on the 21st floor whilst his colleagues valet parked my car.
The room was impeccably clean. IHG have created a programme called IHG Clean Promise https://www.ihg.com/
Cleanliness has become possibly even more important than service! Its something that they get many enquires and positive comments on and is obviously top of mind for guests as they choose a place to stay.
The room was well appointed, had firm and soft pillows, a simple but functional luxury bathroom equipped with a power shower, plenty of charging points throughout the room for my multitude of electrical gadgets and a balcony looking out over the bay of Pattaya as I believe all rooms in the front building do.
That evening the hotel provided a seafood buffet with more choice than I have room to mention and as it was pouring with rain it was full, mainly of Thai family guests. I ate far too much then waddled back to my room.
The staff throughout the hotel were polite, efficient and you could tell had been well trained. From the cleaners, the chefs and restaurant staff, the concierge and security staff. They all seemed happy to serve and assist which shows that the management team are doing an excellent job.
The Holiday Inn Pattaya is ready for November 1st to welcome back guests – domestic or international, if the city of Pattaya still needs an awful lot done before it is ready to reopen.
IHG, which was the largest hospitality provider in the world, before all of the mergers and acquisitions. Holiday Inn’s owners, have 14 hotels in Thailand and hopefully will help lead Thailand’s recovery plan. The current government administration in Thailand should perhaps take more notice of how the commercial sector operate their businesses. They could learn a great deal.
Book now at www.holidayinn.com/pattaya