Bumrungrad Direct – Your doctor’s office in the palm of your hand

by Expat Life
Young Lady

‘Bumrungrad Direct’ is exactly that, your instant direct link to a vast pool of physicians covering a multitude of specialties. As soon as you download the App, you’ll have peace of mind that comes from knowing you have access to affordable medical help, for you and your family, wherever you are. Sometimes, all you need is simple advice and some reassurance that can only come from contacting a medical professional; but it’s never as easy as that, is it? Your child has a temperature and perhaps a sore throat, it’s probably just a cold. “Should I take them to a hospital? It’s a long way, and the traffic can be very busy. If only I could get some quick advice over the phone?”Relax, with ‘Bumrungrad Direct’ you can! The best part is, you don’t even need an appointment, and can call any time between 7 am and 11 pm seven days a week!

Once downloaded on your mobile device by scanning this QR Code open the App and view the doctors available. You can see their photo, along with specific training and certifications, and even how past patients have graded them, backed by many reviews. Input your symptoms using the helpful prompts as required, then you can request a consultation, either by video or voice call, or even text from your smartphone or tablet. Within minutes, you’ll receive a reply and can voice your concerns to a professional practitioner. In addition, you can let the physician see the problem via your camera, and in around 80% of cases you’ll be given the advice and reassurance needed to resolve the issue.

heart and stetoscope

It may merely be bedrest, remedies you have at home or a change of habit, but if medicines are required to hasten recovery, the doctor can prescribe these there and then, via the App, and you can collect them from a pharmacy convenient to you. During the consultation, if the doctor thinks it necessary, you may be asked to visit Bumrungrad International or your local hospital for further examination or tests. Don’t worry if you’re on holiday, or even out of the country, ‘Bumrungrad Direct’covers you everywhere, giving instant access to medical advice, whether at work or home, hotel or school, while travelling or staying in rural areas. Allow for time differences and pharmacy rules/times when travelling and be minded that you need an Internet connection to use the App.


The cost of this service is just 500B (approximately $17USD) for a fifteen minute consultation, payable on the App (credit card or bank transfer) at the time of use. Should more time be required, an alert will show and additional time can be secured at the same rate. Your data is safe and will be secure on a fully encrypted system, integrated with the hospital, inaccessible to any third parties. If you have been a recent patient at Bumrungrad International Hospital, the doctor will have full access to your information so that they can make as thorough an assessment and diagnosis as possible. It is essential that the doctor is aware of any medication you may be on, also your allergies and previous medical history. A consultation summary is available at the close, along with any diagnosis, recommendations or prescription requirements. When you look at the many Apps on your phone, some you’ll use every day, even every hour! We hope that you won’t need to use ‘Bumrungrad Direct,’ but we do know that just by being there, you and your family will feel reassured, safe and protected.

Bumrungrad Direct App
Bumrungrad Direct App

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